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Service Recovery: How it gives new life to your business
Zack Bana, director, Beacon Consulting provides tips on how to make peace with your customers.

 

Salad, grilled meat come together
It was after one routine workout at the gym that Mr Lim Ze Yan began seriously thinking about sinking his teeth into the food and beverage industry.

 

S'pore-based restaurant chain expands overseas
The Brotzeit restaurant chain is taking its famed pork knuckle and beer menu to the wider reaches of Asia in an expansion for the Singapore company driven by a love for all things Bavarian.

 

Gourmet food caterer finds way to reduce rental costs
The cost of renting premises is among the main gripes of anyone looking to start or even maintain a business.

 

Giving her F&B dream a shot
Local entrepreneur believes her bar fills niche at Clarke Quay for party goers seeking a pit stop.

 

Brewing up Soup-er Success
Too many cooks spoil the broth, as the saying goes, but in the case of The Soup Spoon, it's been the perfect recipe for success.

 

From construction to F&B
The F&B and construction industries are like chalk and cheese but entrepreneur Jack Tan has managed to blend them perfectly into his business portfolio.

 

A slice of Ya Kun
Going strong for some 70 years, the air-conditioned coffee shop Ya Kun Kaya Toast is popular not just with the graying population and the younglings but also the shores away from home.

 

Brewing Dignity in a Kitchen
Dignity Kitchen is not your run-of-the-mill hawker centre but a hawker training school for those with physical and mental challenges.

 

Michael Ma - The Man behind IndoChine
The next time you hear of someone heading out to IndoChine, it may not be for a drink or a meal but for a totally different purpose - to relax and unwind.

 

ACHIEVE Success With Resolve
Human search and recruitment firm Achieve Group sees an annual turnover of S$16 million from being in the red ten years ago.

 

Shy Singapore men hire coaches to find partners
The self-assured, fashion-conscious See is a professional dating coach and teaches other Singaporean men how to transform themselves and win women's hearts - for a fee of S$1,800 for an intensive three-day course.

 

Maximising 'Deskspace'
Wilsin Office Furniture says its newly-launched "Deskspace" solution can help companies save money by helping them re-use 70 per cent of its components.

 

A Successful Thought
As an initiative first started to plug a gap in Singapore's education system, the School of Thought has since blossomed into a successful business to reach further than a student's report books.

 

Entrepreneur at 70
With a 50 year career that included opening Singapore's first 7-11 branch in Geylang, Ronald Ang is anything but ready to slow down - even at the age of 70.

 

Like a Sponge
Chris Rogers came to Singapore for two days in 1995 and stayed - for love. It was also why he chose to plunge into our educational industry and set up onSponge, an educational aid for parents, teachers, and students.

 

Harry's rides on strong brand to grow abroad
Harry's CEO, Mohan Mulani, is banking on the group's established track record and brand name to take it beyond Singapore and into China and Vietnam.

 
From brows to big business
Rupini's brand of Indian holistic beauty has grown out of the suburbs and into a salon chain in Singapore and Kuala Lumpur.
 
Small start, big deals
A lesson that Dominic Loke, CEO of Astoria Consulting, learnt is that if you have a small solution that will solve big problems, don't keep it to yourself.
 
Inspiring business success ... by living it
From running real estate funds to schools, Andy Ong has done it all. And now he is setting his sights on establishing a chain of hotels.
 
The business of growing old
With a greying population, elderly care is a growing concern as well as a business opportunity for one entrepreneur.
 
When creation and business compliment by design
Being an artist with a viable business may seem difficult, but not hard to achieve as Eco.id reveals.
 
Building a Haven after a storm
The demise of Ken-Air Tours, one of Singapore's leading travel agencies in the 1980s, did not spell the end for former franchisee Veronica Ho. In fact, it turned out to be a blessing in disguise.
 
The Thomson Touch
Singapore has made its mark as a financial hub in Asia, but for those with the capital and more, Singapore is also an important centre for healthcare. Those who invest in health, both for financial returns and personal well-being, have a handful of options to consider from the 763 companies listed on Singapore Exchange.
 
Achieve: An innovation in motion
From an initial investment of S$30,000 to an annual turnover of S$14 million, Achieve is forging ahead in the recruitment industry and gives no signs of letting up anytime soon.
 
Taking a sip of Singapore
Home-grown company True Heritage Brew is trying to bring popularity and consistency back to the iconic Singapore Sling.
 
A hole-in-one for kiddy golf and franchising
Starting young is almost always a guarantee of success in most sports and Donna Lee, founder and CEO of KinderGolf, feels that to get a head start in life and golf, it's better to start younger than young.
 
From epiphany to Eternally Yours
For Vernetta Lopez, starting her wedding planning business was the easy part, keeping it going after her partner's departure is a whole other ball game.
 
Telling a brand's story
Reene Ho-Phang saw the vast potential of Asia's market back in 2003, and has built up a thriving business that specialises in helping Western companies understand and penetrate the burgeoning China market.
 
TAKing interior design to a new level
Laminate-maker’s rebranding exercise aims to allow architects to create a specific look.
 
Love over lunch
Husband-and-wife team Jaime Lee and Violet Lim found a business to call their own, as well as help others in a difficult department - love.
 
Faith in ramen that paid off
He quit his job during the 1997 financial crisis, now Japan Foods boss Takahashi Kenichi owns more than 30 restaurants.
 
Xervice from the heart
Siblings Nichol and Nicholas Ng reinvented their family food trading business and put customer service as their number one priority.
 
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Stay connected
If 80% of success is showing up, then 80% of building and maintaining relationships is just staying in touch. Remember, out of sight, out of mind.
- Eric Feng, Public Speaking Coach and bestselling author of "Get To The Point"
   
 
 
 
 
     
         
 
         
     
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