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The live streaming service is available in countries and territories covered by the AsiaSat 3S satellite, including the Middle East, South Asia, Southeast Asia, Northeast Asia and Australia. See map here.
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What do I need to view Channel NewsAsia Live? |
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Minimum requirements to run the player are as follows: |
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| Player |
Browser |
Media
Player |
Support
Active X? |
Operating
System |
Internet
Connection |
| TVU |
Best viewed using
Internet Explorer 6
and above.
If you use Firefox,
you need to install
the IE Tab extension
available here. |
Windows Media
Player 9 and
above. |
Yes |
PC running
Windows
2000
and above.
Not available for Linux
or Mac. Please email
info@TVUNetworks.com
for more information
on availability.
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Broadband
Internet
connection with a
minimum
bandwidth of
300kbps, such as DSL or
cable
modem. |
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How to watch video? |
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Check that your anti-virus and firewall software allow you to install the TVU player, and to connect to the Internet. Please check with your company’s IT support if you are using a PC in your office. It may take a few minutes for the player to connect to the live video stream.
Install player
To install, click on your preferred connection. Wait for the page to load. The browser will prompt you to install the software component. Click player and "Install ActiveX Component" from the popup menu.
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What do I do when the video player does not launch? |
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If you are unable to view the video after completing the above steps, check if you have installed the software correctly.
Click on your browser menu
1) Tools -> Internet Options -> Programs tab -> Manage Add-ons
2) Locate CTVUAxCtrl Object if you had installed the TVU player.
3) Check that the status is "Enabled" for any of the above two player components.
If you encounter an error message, right click on the component to do an update, or delete it from your system and follow the above steps to reinstall the player component.
If you still cannot view the video, please contact:
TVU technical support at support@tvunetworks.com
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Why are there interruptions to the video and audio stream? |
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There could be many reasons why you may experience slowness or interruptions. Some of the most common reasons: |
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1) |
Your hard disk is full.
Windows uses part of your hard disk to free up the system memory to allow different software applications to run or to make room for software applications that are resource intensive. Therefore, do ensure that you have at least 1GB of free hard disk space in your system. |
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2) |
You are running many different applications simultaneously.
When this happens, your system will be utilising a lot of the resources such as the CPU, system memory, network bandwidth etc for other applications, resulting in jerky streaming video. |
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3) |
Computer system.
You may be using a computer system, which is not optimised for streaming or multimedia applications. For optimum results, it is recommended that you use a computer that complies with the minimum system requirements stated above. |
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4) |
Software Corruption, Virus, Malware etc.
The presence of viruses, malware as well as corrupted software could affect the video streaming. |
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5) |
Bandwidth.
You have limited bandwidth and the player is not able to download the needed data. Switch to lowband if you are currently using highband or make sure you have over 500kbps bandwidth. |
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Why is the buffering level low (less than 50%) and the video doesn’t play? |
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This is likely to be caused by network congestion. Make sure you have over 500kbps bandwidth.
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Do I need to download any plug-in or software to use the player? |
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Browsers that support Active X will be prompted to download the relevant plug-in and software for the respective player. You will only need to install the ActiveX software component once. Please refer to instructions to install a player.
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Is Channel NewsAsia Live free? |
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Yes, Channel NewsAsia Live is a free service.
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Why are some of the programmes different from what's showing on TV in Singapore? |
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Channel NewsAsia Live streams the channel's International feed, which differs slightly from the Singapore feed.
You can refer to our TV Guide for more information on programmes and their showtimes.
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For further enquiries, please contact:
TVU technical support at support@tvunetworks.com
For general feedback on Channel Newsasia Live, email beta@channelnewsasia.com. |
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