- POSTED: 09 Jan 2014 18:49
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Hong Kong's Consumer Council has advised the public to be careful of sales malpractices involving hotel club memberships sold over the phone.
HONG KONG: Hong Kong's Consumer Council has advised the public to be careful of sales malpractices involving hotel club memberships sold over the phone.
The council has named "Carefree Travel" for failing to provide services it promised to members who paid an annual fee of about US$300.
"Carefree Travel" offered free hotel accommodation all year-round and free buffets at an international chain hotel in Macau.
But when people signed up, they were told that rooms were not available, even though complainants found out that the hotel was not fully booked.
The consumer watchdog said a third of all complaints it has received involving dining and hotel club services were about “Carefree Travel”.
Philip Leung, vice-chairman of Hong Kong Consumer Council, said: "As with all other telemarketing activities concerned, the consumers should be wary of the risks of verbal promises made by the sales personnel over the phone. They may not be fulfilled without the support of written terms of conditions of the contract being discussed."