Channel NewsAsia

OCBC says Internet banking problems resolved, again

A day after the bank says access issues have been fixed, some customers continue to report problems logging in to the internet and mobile banking portals. OCBC says services were back to normal since 12.20pm on Wednesday.

SINGAPORE: Oversea-Chinese Banking Corp (OCBC) has resolved Internet banking problems faced by some customers over the past two days.

In a statement issued on Tuesday (July 1) evening, OCBC said online banking services are back to normal as at 6pm and that it is continuing to monitor the situation.

"We apologise to our customers who have experienced slowness, or were unable to log on to our Internet banking platforms since yesterday," said OCBC's head of e-business and business transformation Mr Pranav Seth. 

Update on Wednesday, July 2, 3.30pm:

A day after the issue was said to have been resolved, some users report that they are still unable to log in to their Internet and mobile banking accounts.

OCBC confirmed the service disruption, saying that since its update Tuesday night, some of its customers had experienced slowness, or were unable to log on to its Internet and mobile banking platforms again Wednesday morning.

"Our services have been restored to their normal operating levels since 12.20pm today. We will continue to monitor them closely. We apologise for the inconvenience," said Mr Seth told Channel NewsAsia on Wednesday.

OCBC customer Foo Fangming had earlier told Channel NewsAsia that he could not get past the password entry page on his m-banking app, while the i-banking portal returned a page with no information after logging in.

On the bank's Facebook page, some customers reported the same problems. Attempts to log in by Channel NewsAsia staff at about 11.50am reflected the same issues:

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