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Self-service check-ins, bag drops on trial at Changi Airport

Changi Airport Group is partnering Jetstar Asia to implement self-service initiatives for passengers departing the airport. 

SINGAPORE: Travellers departing from Changi Airport can now check in and deposit their bags with Jetstar Asia via self-service kiosks, according to Changi Airport Group (CAG).

The airport operator said in a statement on Friday (May 30) it is currently trialling a number of self-service functions – check in, bag tagging and bag drop – with Jetstar as its airline partner. The trial is ongoing and will run until August 2014, it added. 

Two bag drop units and four check-in kiosks have been fitted alongside the Jetstar check-in counters in Terminal 1, and passengers on selected flights will be able to use these self-service options. 

Findings from the ongoing trial will be used to assess improvements and adjustments needed for the various systems, while feedback from passengers will also be sought to finetune operations and processes to achieve better user experience, the company said. 

The pilot is part of CAG's Fast and Seamless Travel at Changi (FAST@Changi) programme, as the company looks to improve productivity and operational efficiency using technology.

"The implementation of FAST@Changi is in line with a wider global push towards increasing automation at airports to improve producitivity and efficiency, while providing passengers with greater flexibility and convenience," said Mr Tan Lye Teck, Executive Vice President of Airport Management at CAG. 

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