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SingTel waives 4G fees, unveils WiFi-integrated mobile plans

Six new Combo plans will replace SingTel's existing Flexi plans, but three of them will cost S$3 more per month. It will also waive its 4G service fee permanently for both new and existing subscribers.

SINGAPORE: SingTel on Tuesday (Aug 12) unveiled a range of new mobile plans that come integrated with 2GB of WiFi usage — on a network it promises will be better and faster than the free Wireless@SG network.

It is offering over 100 hotspots at malls and underground MRT stations when these plans are launched on Aug 19. By March 2015, this will increase to about 1,000 hotspots across the island, and double that a year later.

The catch: The six new Combo plans will replace the existing five Flexi plans for new and recontracting customers, and three of these plans will cost S$3 more per month as compared to the existing ones.

The WiFi data cap waiver will kick in from Aug 19, 2014 to Jul 31, 2015, but once the promotion period is over, the 2GB limit comes into effect. Should users exceed the limit, usual data charges of S$10.70 for every extra 1GB applies, SingTel spokesman Dylan Tan told Channel NewsAsia.

Besides having the WiFi usage bundled in, the new plans will also offer up to 200 minutes more local talktime and up to 500 more SMSes.

The 24 MRT stations to have SingTel’s WiFi network will be across all lines except the Downtown Line, and the malls include Raffles City, Junction 8 and Sembawang Shopping Centre.

WAIVER ON 4G SUBSCRIPTION FEE

SingTel also said it will be permanently waiving the subscription fee for its 4G value-added service (VAS). Its spokesman said the waiver is for all customers, regardless if they migrate to the new Combo plans or stay on with their existing subscriptions.

By comparison, StarHub is charging S$2.14 per month for its 4G Speed Boost as its promotional price, which will end Dec 31, 2015. After which, the service will cost S$10.70 per month. A StarHub spokesperson confirmed that it will stick with its current 4G promotion.

She added: "StarHub's priority is to provide excellent customer experience with our products and services. We will continue to focus on enhancing network quality, providing useful services and driving innovation for better customer value and satisfaction."

M1 currently waives the fee for 4G VAS, but the promotion ends Dec 31, 2014 and its website states that the usual price is S$10.70. A spokesman says M1 will continue to review its tariffs to bring value to customers. In the meantime, "customers who wish to offload mobile data already have access to the Wireless@SG's network available at many high-density areas islandwide". 

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