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Some StarHub subscribers to get both fibre and cable - just in case

Telco will throw in cable network services with its 500Mbps fibre broadband plan, which it says will ensure that customers will not be offline should either network suffer an unexpected failure.

SINGAPORE: StarHub will combine its fibre and cable networks for its 500Mbps (megabits per second) fibre home broadband plan, which it said would offer customers additional service reliability. 

In a statement released on Thursday (May 29), the telco said new and re-contracting customers will get access to both networks at no extra charge if they sign up for the 500Mbps fibre plan from this Saturday. A 100Mpbs cable home broadband service will come bundled with it, the company added.

A company spokesman told Channel NewsAsia that by combining both networks into one package, customers need not worry that they will not have Internet access should one of the networks suffer an unexpected failure.

The current plan, which costs S$69.90 per month, comes only with the fibre broadband service. Existing subscribers to the 500Mpbs plan will not get the additional services unless they recontract with the telco.

In addition to having the cable network as backup, subscribers will also get an additional D-Link wireless router in addition to the current Cisco router which StarHub said will boost wireless broadband coverage.

The spokesman said a StarHub technician will be on hand during installation to advise subscribers on where to position these routers in order to maximise broadband coverage in the home.

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