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12 MND teams recognised for leaving positive mark on the local community

AVA's First Responder Protocol was one of 12 projects that received the 'Minister's Team Awards' by National Development Minister Khaw Boon Wan at a ceremony on Thursday (Aug 7). 

SINGAPORE: If there is an animal-related issue in one’s neighbourhood, the Agri-Food and Veterinary Authority's (AVA) 24-hour hotline is the only number the public needs to call, whether residents are dealing with frogs in the drain nearby or a baby crocodile in their house. The number to call is 1800-476-1600.

Jonathan Ngiam, acting deputy director of the Animal Management Department at AVA, said: “In the past, the public did not know which agency to contact for all the various animal-related issues, so they did not know whether it was NEA (National Environment Agency), NParks (National Parks Board) or AVA. But today, because AVA is the first responder for all animal-related issues, the public only needs to call one number, one 24-hour number which is AVA for all the animal-related issues, and AVA will do the coordination, liaising with all the different agencies, in order to effect the successful resolution of all these animal-related issues." 

The agency's First Responder Protocol was one of 12 projects that received the 'Minister's Team Awards' by National Development Minister Khaw Boon Wan at a ceremony on Thursday (Aug 7). The awards recognise innovative projects from the various agencies under the National Development Ministry, which have tangible societal impact.

Another project that was awarded is the Housing Development Board's branch office at Punggol, which was the first to introduce service ambassadors and boasts an e-Lobby featuring height-adjustable service kiosks.

Following a six-month discussion with residents in the area, HDB created a user-friendly experience at its office. It focused on making processes more accessible with technology, such that residents need to spend less time in the branch for their transactions, and make fewer trips there. 

Mike Chan, group director of the Housing Management Group at HDB, said: "The queue time has gone down tremendously. Previously, it used to be about 10 to 15 minutes, but now it is about three, four or five minutes and they can be served. And the beauty is that in future, they do not have to come down to our branch every month." 

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