Damaged fibre cable lines reconnected but some may face problems: SingTel
- POSTED: 11 Oct 2013 11:41
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SingTel said all fibre cable lines damaged in the recent fire at Bukit Panjang exchange were reconnected by 7.15am on Friday. But it said some customers may face difficulties bringing their modems and set-top boxes back into operation.
SINGAPORE: SingTel said all fibre cable lines damaged in the recent fire at Bukit Panjang exchange were reconnected by 7.15am on Friday.
It said most customers who have been affected by the disruption should be able to access the services again, though some may face difficulties bringing their modems and set-top boxes back into operation.
In a statement, the telco said its focus now is to find out the root cause of the fire, and it has deployed a group of engineers to review the quality of the repair work done so far.
It also said it will convene an internal board of inquiry and work closely with the Infocomm Development Authority of Singapore (IDA) to review the robustness of its systems and minimise the impact of such accidents in future.
In a separate statement, OpenNet said all its cables affected by the fire have been repaired.
It also said it is working with its service providers to ensure customer connections are functioning.
OpenNet is the agency tasked with building, managing and operating the island-wide all-optical fibre platform in Singapore.
Both SingTel and OpenNet apologised to customers who have been affected by the disruption.