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EZ-Link website temporarily overwhelmed

High website traffic from people trying to check their ez-link card expiry date, to see if they qualify for a free replacement, temporarily overwhelms the EZ-Link website, but the issue has since been resolved.

SINGAPORE: If you had trouble accessing the EZ-Link website on Friday (July 4) morning, the issue has been fixed. EZ-Link said the problem arose when many users tried to check the expiry status of their cards, following its announcement this morning that it will offer free replacement of cards expiring this year.

The company said it resolved the issue within an hour, by allowing users to bypass its main page, and go direct to this site (http://ezlinkexpiry.techstudio.com.sg) that checks on card expiry. It also updated and published this new way of access through social media, such as Facebook and Twitter.

Commuters eligible for the free replacements can head down to Transitlink ticket offices, or roadshows at several spots islandwide. These include bus interchanges at Ang Mo Kio, Punggol, Tampines and Jurong East. EZ-Link expects to give away more than one million cards during the six-month exercise, starting Friday.

CEO of EZ-Link Nicholas Lee said of the campaign: "We had the benefit of experience from our last exercise with the Land Transport Authority. We also looked at leveraging off our partners, Transitlink, and we're supplementing the ticket office channels with these road shows, so that they can ask questions, they can understand our other services that are available."

"It's very simple, very easy and very fast to get a new card," said one commuter on the first day of the card exchange campaign. "It's a great scheme for people, including older ones who won't know when their cards expire. Sometimes, their cards get jammed," another commuter told us, after her card swap.

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