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Improve service with innovative technology: Lim Swee Say

Minister in the Prime Minister's Office Lim Swee Say said it is possible to improve service productivity and customer satisfaction with a lean workforce through the innovative use of technology and business process re-engineering.

SINGAPORE: Anticipating the future of service and embracing new technologies is even more relevant with the tight manpower situation in Singapore, said Minister in the Prime Minister's Office Lim Swee Say on Wednesday (July 23).

Mr Lim, who was speaking at the 4th Institute of Service Excellence (ISES) Global Conference on Service Excellence, outlined key factors which would help organisations gear up for the future of service. They include competitive benchmarking, corporate leadership, customer-centric culture and better customers.

Mr Lim thinks that it is possible to improve service productivity and customer satisfaction with a lean workforce through the innovative use of technology and business process re-engineering.

He said: "We want every employer to be a better employer, we want every worker to be a better worker, at the same time we want every customer to be a better customer. In so doing we can not only continue to make progress but hopefully we can achieve the breakthrough needed hopefully one day for us to be recognised to be best in the world."

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