- POSTED: 21 Sep 2013 14:13
This graph is an experimental feature that tracks number of views over time.
Senior citizens who have computer-related problems will soon be able to call a new IT helpline. The IT help desk can help senior citizens solve technical infocomm problems including hardware and software issues.
SINGAPORE: New technology and IT gadgets can be intimidating for senior citizens who grew up in a less tech-savvy environment.
A new IT helpline which will be launched in October will hopefully help them overcome their fears, and use such technology to lead better lives.
The new service was announced on Saturday by Minister of State for Communications and Information, Sim Ann, at the annual Silver Infocomm Day.
It will be offered under the partnership of the Infocomm Development Authority of Singapore (IDA) and two senior groups - the Organisation for Senior Volunteers (RSVP) and Council for the Third Age (C3A).
At the annual Silver Infocomm Day, 75-year-old Mdm Chong Ngin Kian learnt how to shop online safely and to keep in touch with friends and family who are abroad.
"It's very useful because this is new technology and everyone is using it. If you don't use, you can't communicate with friends and relatives who are abroad. With this, it's easier than making a phone call," said Madam Chong.
With the new IT helpline, seniors will be able to seek help for technical infocomm problems and software and hardware issues.
The helpdesk will be manned by senior volunteers who are also well-versed in Chinese dialects.
"It's useful because it's convenient because senior citizens don't go out much, but now you can get help with just a phone call," said Madam Chong.
The Silver Infocomm Initiative was launched six years ago with the aim to bridge the digital divide among senior citizens. Over the course of the week, there will be a series of talks and workshops, which IDA expects, will draw some 5,000 people.
Ms Sim said many seniors who have benefited from past infocomm courses and workshops, organised at the 12 Silver Infocomm Junctions, have volunteered as course trainers.
"In fact, at this year's Silver Infocomm Day, more than 70 per cent of the course trainers are seniors. I am heartened to see seniors stepping up to help their peers and give back to their community," she said.
Seventy-two-year-old May Young, a volunteer at RSVP, said: "Seniors teach seniors. They have the patience but when we learn outside, the youngsters, they don't have any patience."
Ms Sim said the government remains committed to equipping seniors with IT knowledge and skills to help them lead more independent and fulfilling lives.
She also urged those with the skills to continue helping their peers.
The Silver IT Care hotline will be open Mondays to Fridays, 10am to 4pm next month.