- POSTED: 08 Jan 2014 14:23
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Some 800 real estate agents are set to be equipped with a mobile app that helps them sieve out numbers listed in the Do Not Call (DNC) Registry.
SINGAPORE: Some 800 real estate agents will be among the first to use an app to sieve out numbers listed in the Do Not Call Registry (DNC) before cold-calling or sending text messages on the go.
This comes as the registry, which kicked in last week, said some 420,000 unique numbers were listed as of Tuesday, some 20,000 more than last week.
The figure was some 400,000 on 2 January.
The app – called SpiderGate – is part of a system that helps businesses sieve out numbers listed in DNC.
That means companies need not manually check numbers against the registry before cold-calling or sending out marketing messages.
Kevin Shepherdson, CEO and founder of Straits Interactive, said: "You will have to go through the URL, enter your SingPass password, and then you need to navigate, put in your telephone number, pay up and sign up. So that's about 12 steps. In the case of SpiderGate, it is just calling and the application will automatically check on the individual's behalf."
Calls made using landlines will be automatically blocked, if an individual is listed in the registry or the company's own blacklist.
If the call is made using a mobile phone, an alert will pop up if an individual is listed in the registry or the blacklist.
There is then an option to cancel or go ahead with the call.
George Tan, head of Savills Association, said: "Agents who have gotten their clients a form to sign, to agree for them to contact them via SMS or phone calls… they can go ahead with the phone calls."
Eileen Quek, a real estate agent at Savills, said: "Turnaround time is very, very important to us, because we are always on the go. We do have to make very crucial sales calls."
The Personal Data Protection Commission (PDPC) said it does not endorse or recommend third-party service providers to help organisations check the registry on their behalf.
But its developers said they are offering organisations more than just checking services.
They train companies on compliance as well as offer legal advice.
They also hope to work with other real estate firms, as well as businesses in the lifestyle, spa and finance sectors.
Mr Shepherdson said: "PDPC also advises that companies seek professional advice. So in our case, Straits Interactive provides end-to-end compliance services - so we provide people, processes and systems in terms of compliance. SpiderGate is our system solution to help companies be prepared in terms of DNC compliance.”