Patient waiting time in polyclinics reduced by half with enhanced system
- POSTED: 09 Dec 2013 22:11
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Nine polyclinics in the north and south regions of Singapore have been able to reduce their patient waiting time by half.
SINGAPORE: Nine polyclinics in the north and south regions of Singapore have been able to reduce their patient waiting time by half.
This follows the implementation of the Enhanced Appointment System by the National Healthcare Group Polyclinics (NHGP) in mid-2012.
Patients are able to get an appointment slot for a consultation by either calling NHGP's Contact Centre, or using their newly-launched mobile app.
With the app, patients can also make enquires, give feedback and get information about the various services offered by NHGP.
Upon arriving at the clinic, patients do a self-registration at the kiosks and proceed to wait at the assigned consultation rooms.
For patients who walk in instead of calling ahead, their queue ticket will indicate their appointment time, giving them the option to go back home to rest, or run errands before returning to the clinic nearer to their appointment time.
NHGP said they receive some 500 calls a day to make appointments, and patients are finding the system very useful.
Aminah Almoner, a patient, said: "That time I called, they said “Okay we have a slot for you about 11 o'clock.” “So I come down now, is it?” “No need, no need, no need -- you come at your appointed time.” So I did. It was settled very, very fast."
Ang Chee Chiang, director (operations) at NHGP, said: "One of the good things about the system is it spreads the load throughout the day evenly, so that we don't see a very crowded clinic waiting area."