- POSTED: 10 Oct 2013 14:31
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SingTel said it expects all business services affected by the fire at Bukit Panjang Telephone Exchange building to be fully restored by 7pm on Thursday.
SINGAPORE: SingTel said all business services are expected to be fully restored by 7pm on Thursday.
It said all remaining services will be fully restored by 7am on October 11.
The services were affected following a fire in the cable room at its Bukit Panjang Telephone Exchange building on October 9.
On Thursday morning, SingTel had revised the total number of cables that need to be repaired from 33 to 51.
However, at the media conference on Thursday afternoon, SingTel said 149 cables were assessed to be damaged.
100 engineers and technicians are on site to restore services.
SingTel said it would use splicing and diversion technologies to repair the damaged cables.
As for the progress of restoration work, SingTel said its 4G Mobile Base Stations have been fully restored but only 89 per cent of its 3G Mobile Base Stations have been restored.
95 per cent of its Direct Exchange Lines are restored.
As for its broadband services, 76 per cent have been restored.
Less than 70 per cent of SingTel's mio Voice (66 per cent) and mioTV (67 per cent) have been restored.
On October 9, SingTel said 100 mobile base stations were affected by the fire.
60,000 fixed broadband lines, around 30,000 mio TV customers, and around 30,000 voice lines were also affected.
Meanwhile OpenNet said its fibre cables were also damaged in the fire.
OpenNet said 81 of its fibre cables were damaged, which means approximately 23,000 fibre strands were affected.
OpenNet estimates that 46,000 individual fibre connections were disrupted.
OpenNet said restoration efforts continued through Wednesday night.
By Thursday afternoon, 27 per cent of the affected fibre connections have been restored.
OpenNet said service to affected fibre subscribers is being restored progressively and all fibre connections are expected to be restored within the next 24 to 36 hours.