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SMRT rolls out stickers and special queues to promote better travel etiquette

Five groups of commuters - expectant mothers, senior citizens, parents travelling with infants, commuters with mobility needs and unwell passengers - the target of SMRT's new schemes.

SINGAPORE: Transport operator SMRT has rolled out two schemes to create a better travel experience for commuters who require special attention: Priority queues and care stickers.

Priority Queues for lifts in some train stations will ensure that passengers in need are able to access the lift more easily, SMRT said on Friday (July 25). The trial will see floor stickers pasted at the entrance to lifts at 12 selected MRT stations - Simei, Bugis, Outram Park, Buona Vista (both NSEWL and Circle Line Stations), Kent Ridge, Jurong East, Yishun, Novena, City Hall, Orchard and Tanjong Pagar - selected based on their proximity to medical facilities like hospitals or for their high traffic flow.

Care Stickers are meant to help SMRT staff and commuters identify those who may need help along their commute. Commuters may approach staff at all SMRT Passenger Service Centres along the North-South, East-West and Circle Lines, as well as SMRT Bus Interchanges (Bukit Batok, Choa Chu Kang, Sembawang, Woodlands and Yishun) for a Care Sticker that corresponds with their special needs.

SMRT said the measures are meant to help five groups of commuters who might require special care and attention: Expectant mothers, senior citizens, parents travelling with infants, commuters with mobility needs and unwell passengers. 

“Our bus and train services carry more than 2.5 million commuters every day and among them are some who might need some extra care. While passengers are generally courteous and are willing to offer seats to those in need, we feel that a sticker could help commuters identify and extend care more easily,” said Mr Alvin Kek, Vice-President of Rail Operations at SMRT Trains.

"We hope that both the Care Stickers and Priority Queues will work well together to encourage good travel etiquette among all our commuters. And while the stickers will help us all ensure that we can easily spot passengers in need, we also hope that commuters will continue to extend care to others in need even if they are not wearing a care sticker.”

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