Channel NewsAsia

"Connectivity issue" impacted some ATMs and web services: DBS

A "small number" of DBS and POSB ATMs and selected online banking services were impacted by a "connectivity issue" earlier today, but all services were fully restored at about 3pm, according to a bank spokesperson.

SINGAPORE: DBS Bank confirmed that a "connectivity issue" had intermittently impacted a number of DBS and POSB automated teller machines (ATMs) and selected online banking services earlier on Monday (June 16).

A DBS spokesperson told Channel NewsAsia: "During this time, DBS/POSB branches, as well as the vast majority of the bank's ATMs and most iBanking services continued to function normally, and we were able to assist customers with their banking transactions.

"The bank took immediate steps to rectify the situation and all services were fully restored at about 3pm."

It said that customers' accounts remained secure, and added that it regrets the inconvenience caused.

The spokesperson would not say how many of its more than 1,100 ATMs across the island were affected, but told Channel NewsAsia that DBS was aware of the problem even before customers began to complain of connection issues at around 10am. The bank said no problems had been reported by its overseas customers.

Investigations into the cause of the problem are underway, the spokesperson added.


Earlier, in a tweet at 2.10pm, DBS confirmed that some customers "may experience some delay with selected POSB services", after customers reported that they were unable to draw money from some ATMs, make payments by NETS or access the bank's web services.

Customers in some parts of Singapore began complaining of the inability to use the banks' ATMs and internet banking services in the morning. Redhill, Harbourfront, Ang Mo Kio, Bishan and Tampines were among the locations users said they were unable to use the ATMs.

One customer who identified himself as Mr Ng told the MediaCorp hotline that DBS and POSB ATM, iBanking and NETS services appeared to have been down since 10am. Another, Mr Gilbert Teo, sent a photograph to the Channel NewsAsia Facebook page showing an ATM which had a sign stating that it was "Temporarily out of service".

POSB posted on its Twitter account at 2.10pm:

The bank also told users on Twitter that they can withdraw cash of up to S$80 with any purchase at 7-Eleven stores.

Not all services and ATMs are down. Some users reported that they are able to log on to their internet banking accounts, while some ATMs are able to dispense cash.

A representative for NCR, which manufactures ATMs for the bank, told Channel NewsAsia that it is aware of the issue but said the problem does not stem from NCR's network.

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