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STB revokes Ho Wah Travel's licence

Ho Wah Travel's Travel Agent licence was revoked from Aug 6, and affected consumers should contact the company regarding their bookings and refunds, says the Singapore Tourism Board.

SINGAPORE: The Singapore Tourism Board (STB) on Thursday (Aug 7) said local travel agency Ho Wah Travel will no longer hold a valid Travel Agent (TA) licence.

The company's licence was revoked in agreement with the Travel Agents Act (Chapter 334), as it had ceased to continue the business of a travel agent and commenced the process of winding up, STB said in its statement.

Affected consumers should contact Ho Wah regarding the status of their bookings or refunds, before approaching their insurance providers for assistance should the company fail to provide relevant service delivery or refund. For consumers who are not covered by travel insurance, they can seek the help of the Consumers Association of Singapore (CASE) or the Small Claims Tribunal (SCT), STB added.

“The STB adopts a serious view against errant travel agents and will not hesitate to take necessary actions to protect consumers’ interests and safeguard the reputation of Singapore’s tourism sector,” the board said.

Consumers are also reminded to take measures to protect themselves, including paying by installments if travel bookings are made ahead of time and purchasing travel insurance that includes travel agent insolvency upon any payment.

For an updated list of licensed travel agents in Singapore, consumers can visit the Travel Related Users’ System (TRUST) website.

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