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Survey shows public has positive perceptions of State Courts

A survey, conducted by the State Courts to look into issues related to trust and confidence levels, found that around 96-97 per cent of respondents agreed that justice was administered fairly and effectively.

SINGAPORE: A survey has shown that the public has generally positive perceptions of the State Courts.

The survey, which was conducted by the State Courts to look into issues related to trust and confidence levels, found that around 96-97 per cent of respondents agreed that justice was administered fairly and effectively.

In terms of the perceived integrity, independence and impartiality of the State Courts, the survey also found that 99 per cent of respondents had positive perceptions.

Other areas in which perceptions of the State Courts were positive include responsiveness and court services.

The survey also revealed areas for improvement, such as keeping up with technological advancements, and using technology to improve the efficiency of court services and processes.

In a statement, the State Courts said that notwithstanding the positive results of the survey, it would continue to work towards improving work processes and services.

Following the launch of various e-services, such as the Integrated Electronic Litigation System (eLitigation) for civil and family cases, and the Integrated Criminal Case Filing and Management System (ICMS) for criminal cases, the State Courts said that it would also continue to use technology to improve work processes.

More than 1,000 Singaporeans and permanent residents took part in the survey which was conducted from December 2013 to January 2014.

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