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Tender awarded for national social service case management system

This Social Service Net aims to facilitate more timely and effective help for those in need of social assistance.

SINGAPORE: The Government announced on Friday (May 30) that it awarded the tender to develop a national case management system for the social service sector to Accenture Pte Ltd, at a contract value of S$26.5 million. The system, Social Service Net (SSNet), is a joint effort of the Ministry of Social and Family Development (MSF) and the Infocomm Development Authority of Singapore.

SSNet aims to enable service providers to better coordinate the delivery of social assistance and social services to individuals and families in need, said the MSF in a statement. The system will include case and referral management system and assessment tools, and will facilitate the sharing of information among service providers.

The goal is more timely and effective assistance for beneficiaries, who should not have to repeat information or submit the same documents at each social service touch point. Safeguards will be put in place to ensure that information is shared and used responsibly, according to the statement. The implementation of the SSNet will start with Family Service Centres and Social Service Offices in the third quarter of 2015.

“Our aim is to better serve those in need. To ensure that the SSNet achieves this objective, we have been working closely with stakeholders on its design and functionalities," said Minister for Social and Family Development and Second Minister for Defence Chan Chun Sing in the statement. "Even after it is developed, it will take time for help agencies -- from voluntary welfare organisations as well as the Government -- to transit to the new system. We will provide the necessary support, and work closely with all partners to ensure a smooth transition.”

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