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Travel agency loses licence for unprofessional conduct

The Singapore Tourism Board has stripped travel agency Journey of Dream of its licence after 29 complaints were lodged against the company since last October.

SINGAPORE: Travel agency Journey of Dream has lost its Travel Agent licence, after the Singapore Tourism Board (STB) revoked its status following complaints of its unprofessional conduct and non-delivery of travel services.

In a statement on Tuesday (June 3), the STB said the revocation of the license was effected on May 19 this year, although the company had vacated its premises and could not be contacted by some customers and STB since May 8.

The two-week interval before the actual revocation was for the company to appeal the decision to the Ministry of Trade and Industry, but no appeal was received, STB added.

"Journey of Dream was first suspended of its licence on April 22, 2014, as STB had received complaints regarding its unprofessional conduct and non-delivery of travel services. Since October 2013, STB has received a total of 29 complaints against Journey of Dream," it stated.

The company is no longer allowed to function as a Travel Agent, although it is still liable to obligations committed to its customers prior to the revocation, the tourism board added.

Affected customers are advised to first contact the company regarding the status of their booking or refund. In the event Journey of Dream cannot be reached or fails to provide relevant service delivery or refund, consumers with travel insurance coverage should approach their insurance providers for assistance, STB said.

Those who have no insurance can seek help from the Consumers Association of Singapore (CASE) or the Small Claims Tribunal, it added.

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