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SINGAPORE: Two days after some SingTel mio TV customers were first unable to access the service, the company has identified the problem to be a "suspected software bug" and can now determine that about 6 per cent of the subscribers were affected.
In an updated statement on Wednesday night, a spokeswoman said the problem struck at 6.15am on Monday and the mio TV system "regained stability" at 8pm that day.
"Service has since been restored to our customers progressively over the last two days," she said.
A "small group" of customers "may still be experiencing problems due to multiple resets" of their set-top boxes.
"We seek their patience and understanding as we take measures to resolve their issues as soon as possible.
"We understand that this has created inconvenience to our customers and offer our sincere apologies to those affected. We continue to work with our vendor to prevent a recurrence," the spokeswoman added.
- TODAY/sc
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