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SINGAPORE : SMRT has admitted that it was a "very bad mistake" to send out an "insensitive" message alert about the train disruption on Thursday night.
The "income opportunity" message was sent to all SMRT taxi drivers.
A passenger took a picture of it and posted it online.
It went viral instantly and the message drew heavy criticisms.
At the news conference on Friday, SMRT explained that instead of using the template for train disruption, a wrong message template was used.
This was subsequently corrected.
The rail operator explained that SMRT Taxis usually sends out messages to advise cab drivers of crowded events - such as during the F1 race, or when events wrap up at Suntec Convention Centre.
This is so that its cabbies could head down to the locations to pick up passengers, and to ease congestion.
Goh Chee Kong, senior vice-president of Communications and Services at SMRT, said: "We have several templates, but we have one for service disruption. And that should have been the one that was sent out. But our supervisor at the call centre sent out the wrong one, which was very embarrassing and we are very apologetic for it. It should not have happened."
- CNA/ms
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