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SINGAPORE: SMRT CEO Saw Phaik Hwa has told Channel NewsAsia that she has no plans to step down over the disruptions.
She said she's truly sorry for the inconvenience and discomfort faced by commuters, and that as CEO she's naturally responsible.
But she said being responsible does not mean walking away, instead it means doing all she can to get the problem fixed.
She said she is staying put to make everything right.
Ms Saw also admitted there were several problems that surfaced during the disruptions.
These included detraining procedures, announcements to the public, and bus shuttling arrangements.
She acknowledged that SMRT could have done better.
- CNA/ck
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