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SINGAPORE: From 28 May, the Land Transport Authority (LTA) and NETS will introduce integrated testing of NETS CashCards and In-Vehicle Units (IU) at LTA-authorised inspection centres.
With the new service, motorists who encounter any problem with their ERP transactions can visit any authorised centre to test both their NETS CashCard and IU.
LTA said this will serve to provide motorists with a convenient one-stop solution.
For motorists whose NETS CashCard or IU is found to be faulty, they will get a one-for-one NETS CashCard or IU replacement, and the administrative fee waived.
LTA and NETS also said they are jointly investigating the cause of reported incompatibility between their CashCards and the In-Vehicle Units.
Recently, many motorists have complained that they encountered problems in ERP payments with their CashCards.
So far, findings point to about 250-300 cases a month of ERP transactions experiencing problems of compatibility between the IU and CashCards.
To make it more convenient for motorists encountering such problems, LTA and NETS said they will work together to resolve them expeditiously.
LTA and NETS said they are committed to make ERP transactions as efficient as possible and are working to minimise ERP transaction error rates. - CNA/ir
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