KUALA LUMPUR: The congestion at the Malaysian High Commission in Singapore will be resolved, says the Malaysian Immigration Department on Saturday (Mar 20).
Its director-general Datuk Khairul Dzaimee Daud said that it will station eight officers in collaboration with the Royal Malaysian Customs Department at the High Commission starting next week to speed up the passport documentation process there.
"Currently, we have five personnel there and eight more officers will come to help them. Action is being taken to resolve the congestion," he said when speaking to reporters after overseeing an enforcement operation at Jalan Imbi on Saturday morning.
Khairul Dzaimee said the congestion at the High Commission was caused by a technical glitch and damage to one of the passport printers there.
He also attributed the problem to a sharp rise in the number of walk-in passport applicants who did not make a prior appointment before coming.
READ: Malaysia cargo drivers to receive certificate after COVID-19 vaccination in Singapore, exempted from daily on-arrival tests
"We have advised them (Malaysians in Singapore) to renew their passport online but they still opt to come (walk-in). We give priority to those who want to renew their work permits as they cannot leave (Singapore).
Online passport applications will be processed and printed within four to five weeks, ” he said.
On Friday, Khairul Dzaimee said in a statement said that the his department was waiting for approval from the Singapore Foreign Ministry to allow staff members of Datasonic Berhad to enter the country to carry out repair work.