SEOUL: Samsung will roll out a software patch to fix problems with its flagship Galaxy S10 smartphone's fingerprint recognition, the South Korean tech giant said on Thursday (Oct 17).
A British user told the Sun newspaper earlier this week that a bug on her Galaxy S10 allowed it to be unlocked regardless of the biometric data registered in the device.
After buying a third-party screen protector off eBay, her husband was able to unlock her phone using his fingerprint, even though it was not registered.
"Samsung Electronics is aware of the case of the S10's malfunctioning fingerprint recognition and will soon issue a software patch," the company said.
In an updated statement the following day, Samsung said the issue was caused by some silicone screen protective covers.
It advised Galaxy Note10 and S10 customers using such covers to remove the cover, delete all previous fingerprints and register their fingerprints again.
"If you currently use front screen protective covers, to ensure optimum fingerprint scanning, please refrain from using this cover until your device has been updated with a new software patch," Samsung said.
The software update is expected to be released as early as next week, it added.
South Korea's online-only KaKaobank, which has Kakao Corp as a major shareholder, told customers to switch off Galaxy 10 fingerprint recognition to log in to its services until the issue is resolved.
Launched in March, Galaxy S10 series phones use an ultrasonic in-display fingerprint sensor, which Samsung has called a "revolutionary new biometric authentication feature".
The scanner sends ultrasounds to detect 3D ridges of fingerprints to recognise users quickly, according to Samsung.