Skip to main content
Best News Website or Mobile Service
WAN-IFRA Digital Media Awards Worldwide
Best News Website or Mobile Service
Digital Media Awards Worldwide
Hamburger Menu



commentary Commentary

Commentary: How Jacinda Ardern became New Zealand's most popular political influencer

Jacinda Ardern's command of social media and her celebrity-level engagement rates make her a formidable campaigner in the digital age, says an Auckland University of Technology observer.

Commentary: How Jacinda Ardern became New Zealand's most popular political influencer

New Zealand Prime Minister Jacinda Ardern speaks during a joint press conference in Sydney, Australia on Feb 28, 2020. (Photo: REUTERS/Loren Elliott)

AUCKLAND: “Kia ora, everyone. I’m standing against a blank wall in my house – because it’s the only view in my house that is not messy.”

So begins a 2020 campaign message posted by New Zealand Prime Minister Jacinda Ardern. 

She speaks directly into her phone at day’s end, in a comfortable sweatshirt and with tousled hair, inviting Instagram viewers into her home as she lays out plans for the week ahead.

Voters and fans view her message from their own phones and smart devices: Just over 22 per cent of her 1.4 million Instagram followers watched the two-minute video.

She is candid, approachable, tired and funny.

Facing a resurgence of COVID-19 just days later, the tone changes to one of concern. But the approach is the same in a 13-minute Facebook livestream, during which 34 per cent of her 1.3 million followers tune in.

LISTEN: Phishing scams and the sketchy tricks of the online crime trade

READ: Commentary: 100 days without COVID-19 community transmission – and how New Zealand did it

In the run-up to the October 17 election, Ardern’s Facebook following alone is four times greater than those of the other seven main party leaders combined. Politician or not, this makes her a serious influencer by anyone’s metrics.


While the opposition leader’s husband has recently been feeling the heat for his anti-Ardern Facebook posts, Ardern’s own activity is almost relentlessly positive.

It’s been that way since she began turning up regularly on live after-dinner Facebook feeds not long after becoming Labour leader seven weeks out from the 2017 election.

New Zealand has got the virus under control but Prime Minister Jacinda Ardern warned of pain ahead, with unemployment rising and the economy contracting. (Photo: AFP/Mark Mitchell)

Her organic appeal and clear comfort with the format helped her own the space. By the time she was in office, she spoke to Kiwis like an old friend, using the one-way relationship with her audience to speak seemingly off the cuff about the day’s events and what she’s thinking.

She is ostensibly unfiltered – tired, often laughing, but above all in command and with creative control over what she posts, shares and shows. This alone helps boost perceptions of her authenticity and expertise.

Ardern joins a continuum of media-age communicators who came to define their political brands via their preferred platforms.

US President Franklin Roosevelt used his radio “fireside chats” in the 1930s and 1940s to explain policy to Americans.

By the 1960s John F Kennedy had emerged as the original TV president after the first ever televised debate (with Richard Nixon). In New Zealand, Robert Muldoon was the first politician to master the art of political TV.

READ: Commentary: Is Facebook cosying up to US President Donald Trump?

READ: Commentary: Twitter may have just helped Trump get re-elected


Now, in the digital age, the pace of communication and reach of social media platforms have created the first Twitter president: Donald Trump’s tweets are considered official statements, with more than 11,000 posted from his inauguration in 2017 to the end of 2019.

In 2020 social media are not simply useful political channels (more than 600,000 New Zealanders follow a party account), they are a major electoral battleground.

Ardern knows this. She is a prolific poster, with quick and informal videos (typically one to five minutes long) making up 81 per cent of her 20 unique posts in a single week in August.

Prime Minister of New Zealand Jacinda Ardern speaks during the Bloomberg Global Business Forum in New York City, New York, U.S. on Sep 25, 2019. (Photo: REUTERS/Shannon Stapleton)

Facebook sits at the heart of her outreach and messaging. Voters, citizens, foreign observers and fans mingle in the comments section, with the general tone being positive and supportive of her leadership.


The key metric is engagement – the currency of the social media influencer world. Engagement is calculated by dividing the total number of interactions (likes, shares and comments) a post receives by the total number of followers.

Good rates for mega-influencers (those with more than a million followers) on Facebook typically range from 0.01 per cent to 0.42 per cent. Rates on Instagram can be as high as 12 per cent for some celebrity names in New Zealand.

Analysis of a seven-day period in August, which spanned the Labour Party campaign launch, parliament rising, the resurgence of COVID-19 and subsequent new lockdowns, shows the range and depth of Ardern’s political influence strategy.

Her Facebook livestream videos – broadcast live but available to watch and comment on later – had an average 1.83 per cent engagement rate on campaign and policy topics and 3.5 per cent on COVID topics.

READ: Commentary: COVID-19 has killed some friendships - but that’s okay

READ: Commentary: Look at all these useless gadgets I bought during COVID-19 lockdowns

Ardern is disarming, comfortable and relatable – all key traits that our research suggests increase perceptions of authenticity and expertise. Her engagement puts her on par with, or ahead of, other prolific celebrities such as Rachel Hunter (who also nets a 1.8 per cent engagement for her average of 15 posts a week).


One five-minute Facebook livestream, posted just before dinnertime on the Saturday of the Labour Party’s campaign launch, gives a taste:

“Hi everyone, I’m sneaking a quick moment while I can hear Neve distracted in the sandpit,” Ardern begins (referring to her two-year-old daughter). As she outlines policy, those watching post heart and thumbs-up emojis, ask questions and talk to one another. The post has a 2.3 per cent engagement rate.

It may be a long way from Trump’s high-pitched, angry use of Twitter, but it is just as brand-aware and on-message.

President Donald Trump using his smartphone. (Photo: Reuters) FILE PHOTO: U.S. President Trump hosts roundtable discussion on the reopening of U.S. economy at the White House in Washington

The New Zealand prime minister is rare in the sense that she is a highly visible social media celebrity as well as a political leader. But at 40 she is also not getting any younger.

If Donald J Trump is the first Twitter president and Jacinda Ardern the first Facebook prime minister, it’s probably time to ask who will be the first TikTok politician.

Sommer Kapitan is Senior Lecturer in Marketing, Auckland University of Technology. This commentary first appeared in The Conversation.


Also worth reading