Heart of the Matter - S2: Food delivery apps: How riders, consumers and F&B outlets have found them a year since COVID-19
COVID-19 was a shot in the arm for food delivery platforms. One year on, have apps and restaurants gotten their systems in order? Why do we still hear of wrong, cancelled or late orders? And what does this demand and supply dance mean for the future of these services in Singapore? Lin Suling speaks to Momentum Works’ Jianggan Li and NUS Business School Visiting Professor Sherri Kimes to find out.