CNA938 Rewind - #TalkBack: A countdown clock or fake reviews ~ ever heard of "dark patterns" that your favourite online merchants are using?
Online travel agency Agoda has made changes to its Singapore website and mobile app, due to concerns about its problematic features raised by the Competition and Consumer Commission of Singapore. Lance Alexander and Daniel Martin discuss more with Ng Ming Jie, Director (Fair Trading Practices Division), Competition and Consumer Commission of Singapore (CCCS).
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19 min