HONG KONG: Lockdowns and travel restrictions prompted by the new coronavirus have been a boon to JOOX, Chinese tech giant Tencent's international music streaming platform, driving traffic to its karaoke services up by as much as 50 per cent, an executive said.
Launched in 2015, JOOX is an overseas version of China's top music streaming company Tencent Music Entertainment Group and marks the gaming and social media group's international challenge to bigger rivals such as Spotify.
JOOX, which operates in Southeast Asia, Hong Kong and South Africa, is already vying for the top spot in music streaming services with Alphabet Inc's Youtube Music and Spotify in Indonesia, Malaysia and Thailand.
"It's exactly during this period of time the usage of karaoke jumped like 30 per cent to 50 per cent, depending on the countries," Poshu Yeung, vice president of Tencent's International Business Group, told Reuters in an interview.
"A lot of users are actually staying home, listening to music."
The platform's karaoke feature allows users to sing along with friends and receive online gifts purchased with virtual coins in the app.
The model, which more established Tencent Music also uses, has proved profitable: While most of Tencent Music's users are in its music streaming unit, the firm's biggest revenue drivers are social entertainment services such as karaoke platforms.
Tencent Music reported forecast-beating revenues in the fourth quarter, partly thanks to such paid services.
Yeung said some users in Southeast Asia are now willing to pay, although they still remain a small portion of the total subscribers.
To boost traffic and paid customers, JOOX has added new features that allow users to use coins to gain VIP status and send gifts to friends holding various activities including karaoke, events and livestreaming.
But competition is also set to intensify, with compatriot rival Bytedance, which owns immensely popular video-sharing app TikTok, launching music streaming app Resso in Indonesia last month.
Hoping to further ride a boom in demand for tools such as video conferencing from those working from home due to the coronavirus, Tencent launched cloud conferencing tool VooV Meeting in more than 100 countries and regions last month.
As more people shift to work-from-home arrangements, Tencent, which research firm Sensor Tower estimates saw downloads of all its apps jumped 43 per cent in February from a year ago, expects more firms could also adopt cloud-based solutions in the longer-term.
"We actually see more demand, requests coming in during this period of time, all of the sudden ... everybody is talking about online education, how do you do online education? So there is a lot of those questions coming in," said Yeung.