Commentary: Some companies target toilet breaks to improve productivity. But it’s wrong and won’t work

Commentary: Some companies target toilet breaks to improve productivity. But it’s wrong and won’t work

Tilting toilets are the latest suggestion to limit time spent on the loo at work, says Nesta's Madeleine Gabriel.

Toilet bowl
(Photo: Unsplash/Jan Kolar)

LONDON: Productivity growth in the UK has stalled since 2008. The puzzle has become so tricky that toilet makers are getting in on the act of suggesting solutions.

The company StandardToilet has designed a tilted toilet, whose seat slopes downward at a 13 degree angle. Its goal is to stop users lingering too long on the lav.

After about five minutes, sitting on a tilted toilet will put a strain on users’ legs, said to be similar to a “low level squat thrust”.

The idea is it would save employers money because, according to the company’s press release, “extended employee breaks cost industry and commerce an estimated £4 billion (US$5.2 billion) per annum” in the UK.

An uncharitable commentator might question where the company pulled this (unsubstantiated) figure from.

But a steady stream of news reports suggests that employers around the world are indeed clamping down on toilet breaks in a bid to improve productivity.

A Chicago-based firm hit the news when a union filed a complaint against it for “bathroom harassment”. The firm, which had introduced swipe cards to monitor toilet use, advised that employees should spend no more than six minutes on the loo per day and even gave gift cards to workers who didn’t use the toilet at all during work time.

Meanwhile, in Scotland, call centre staff were asked to sign a new contract limiting toilet breaks to 1 per cent of their shift – just two minutes for those working a four-hour part-time day. 

In Norway one company required female employees to wear red bracelets while menstruating, to show they were allowed to visit the toilet more often.

TOILET TALK

Time away from the desk or production line may not be an employer’s only concern when it comes to toilet use.

Toilet rolls sitting on a tiled ledge in the toilet
(Photo: Unsplash)

As studies on workplaces as diverse as Japanese-owned car firms in the UK and textile factories in Kenya have found, toilets are also places where workers express anti-company sentiment, share advice and even covertly organise.

A study of Italian factories in the post-war period – an era of union suppression – found that toilets became a focal point for resistance. As one of the few places in a factory that wasn’t monitored, toilets were used as a meeting point as well as a place where anti-company feelings could be more freely expressed and union literature shared.

In one case, a female worker found graffiti accusing the factory boss of being an “idiot and a buffoon” inscribed on a toilet door. Perhaps scared that she would be accused of writing it, she reported the infraction to management.

The door was removed and, to root out the culprit, all workers were forced to write out the phrase in front of a handwriting expert. The guilty party was found and relieved of their position – but, as researcher Ilaria Favretto points out, at least they got to see every worker in the factory repeat the insult.

READ: Commentary: Does the thought of using public toilets make you anxious? You’re not alone

READ: Commentary: Is it okay to hold in your pee?

One thing stands out in all these examples: It’s lower paid, more precarious workers who are more likely to have their workplace activities – and toilet breaks – more tightly controlled and monitored.

Writing about workplace surveillance technologies, economist Joelle Gamble points out that as employers collect more data on their workers, they increase their power over them. In some cases, workers’ wages are directly affected.

People working in the office
(Photo: Unsplash/LYCS Architecture)

Companies using just-in-time scheduling technologies have been cancelling workers’ shifts at short notice when sales are down.

CRITICALLY PLANNED

But is this drive for ever more rigid control of workers’ (bowel) movements actually good for productivity?

A new collection of essays published by Carnegie Trust and the RSA think tank suggests not. Instead, it makes a strong case that good quality work is the key to improving productivity, especially at the bottom end of the labour market, where job quality is poorest.

Instead of trying to optimise every minute of their workforce’s time, employers might be better off improving working life.

Rather than punitive measures, several of the essays argue that giving workers voice and agency is crucial in increasing productivity. New workplace technologies are more likely to be successful when workers feel involved in decision-making.

A report by the Living Wage Foundation makes similar points. Focusing on the retail sector, it argues that standardising tasks while empowering staff to use their discretion is important in improving productivity and profits. This helps improve staff retention and motivation, among other benefits.

READ: Commentary: Are you better off working from home than in the office?

READ: Commentary: Not enough time? Transforming work and sleeping better in a digital world

In a knowledge-driven economy, the mostsuccessful firms are constantly innovating. We need to spread the practices that these firms use – collaboration, decentralisation, autonomous teams – if we want a step-change in productivity.

So the next time someone tries to sell you a productivity-enhancing toilet, don’t just take it sitting down.

Madeleine Gabriel is Head of Inclusive Innovation at Nesta. This commentary first appeared in The Conversation.

Source: CNA/sl

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