Grab app down for second time in a week

Grab app down for second time in a week

grab down technical issue
Screengrab from the Grab app taken on Friday afternoon (Apr 6). 

SINGAPORE: Some users of ride-hailing platform Grab were unable to use the app on Friday (Apr 6) due to a "technical issue", the company said. 

In a post on Facebook, Grab said it is working on resolving the issue, and will be back as soon as possible. It later took the post down.

Grab down screengrab 06.04.2018

This is the second time in a week Grab has faced a service disruption. On Tuesday, the disruption lasted three-and-a-half hours, affecting customers in several Southeast Asian countries and causing price surges on rival operator Uber's platform.

This comes after Grab confirmed its acquisition of Uber in Southeast Asia on Mar 26. The Uber app will continue to operate until Apr 8. Uber users have been advised to download the Grab app and register for an account to use the service. 

Some took to social media to express their frustration about the outage. 



As of 12.30pm, the app appeared to be back up and worked after several tries. 

UBER DRIVER REPORTS SURGE

A private hire car driver who wanted to remain anonymous said his Grab driver app started malfunctioning at about 12.10pm. He also noted that Uber fares started spiking at around the same time. 

uber surge
A private hire car driver noted that Uber fares started spiking when the Grab app experienced a service disruption. 

Source: CNA/dl

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