Flight, check-in delays at Kuala Lumpur airport due to system disruption

Flight, check-in delays at Kuala Lumpur airport due to system disruption

Disruption at KLIA terminals
Screengrabs of the long lines and crowds at KLIA2. (Screengrabs: Twitter/Toney Fernandes)  

KUALA LUMPUR: Dozens of flights were delayed at Malaysia's Kuala Lumpur International Airport (KLIA) on Thursday (Aug 22) following a system disruption.  

The disruption, which started on Wednesday night, affected both terminals and also took down other airport functions such as baggage handling, check-in counters, flight information displays and Wi-Fi. 

"We would like to inform you that we are currently experiencing temporary systems disruption at both terminals in KL International Airport. Passengers are advised to reach the airport at least four hours before their flight departure time," said operator Malaysia Airports in a tweet at about 9am on Thursday morning. 

At least 20 flights were listed as delayed by the operator. Airlines affected include Malaysia Airlines, Malindo Air and Cathay Dragon.  

"All relevant airport staff have been deployed to assist passengers on the ground as we expect the situation to continue throughout the day today,” it said.

Malaysia Airlines said that it was processing its check-ins manually and advised passengers to check in via mobile or web. 

Malindo Air also encouraged its passengers to arrive at the airport four hours before their departure time. 

At around 11am, Malaysia Airports reported that all systems except for the flight information displays were fully functioning. 

AirAsia's group chief executive Tony Fernandes posted a video online of long lines of people at the airport, calling the situation the worst he had ever seen. 

"No one from Malaysia Airports around. Not immigration fault. Poor poor klia2 design," he tweeted. 

Source: Bernama/CNA/ad(hs)