People behind hotlines: Dealing with the silent mental health pandemic

Heart of the Matter

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Heart of the Matter

People behind hotlines: Dealing with the silent mental health pandemic

During the circuit breaker last year, calls to mental healthcare hotlines shot up - Singaporeans were stressed, anxious, lonely and struggling.

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Heart of the Matter

People behind hotlines: Dealing with the silent mental health pandemic

(Updated: )

During the circuit breaker last year, calls to mental healthcare hotlines shot up - Singaporeans were stressed, anxious, lonely and struggling. Who are the people on the other end of the line who answer these anguished calls for help? How do they manage burnout and the burden of caring for those who call? Lin Suling speaks to Porsche Poh, Executive Director of Silver Ribbon Singapore, and Tan Li Jen, Senior Principal Clinical Psychologist and Deputy Head of the National CARE Hotline at the Ministry of Social and Family Development.

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