1,000 users' fibre broadband services affected in Ang Mo Kio, Bishan after cables damaged

1,000 users' fibre broadband services affected in Ang Mo Kio, Bishan after cables damaged

file photo netlink trust
File photo of a NetLink Trust van. (Photo: NetLink Trust)

SINGAPORE: About 1,000 people in parts of Ang Mo Kio and Bishan had their fibre broadband services disrupted after fibre cables were damaged on Friday (Feb 28).

NetLink Trust received reports of fibre service disruption around 5.30pm on Friday and discovered that its fibre cables along Ang Mo Kio Avenue 1 had been damaged by a third-party contractor.

"This errant third-party contractor was not engaged by NetLink Trust or its vendors," it said.

"We have deployed our recovery team onsite and fibre service restoration is underway."

Services will be progressively restored by Saturday morning, Netlink Trust said, adding that it is working with all parties, including Internet Service Providers, to ensure that service to the affected areas are restored "as soon as possible".

Singtel wrote in a Facebook post that it will follow up with affected customers to waive their mobile data charges until services are restored.

"We apologise for the inconvenience caused and we thank you for your patience," it added.

In an update early on Saturday, NetLink Trust said that the fibre service interruption was restored at 11.51pm on Friday.

The cable was severed by the contractors, who were performing sewer diversion works along Ang Mo Kio Avenue 1, NetLink Trust said. 

"NetLink Trust takes a serious view of such disruption in services caused by errant contractors. NetLink Trust is investigating this matter and will take all necessary actions against the errant party."

Source: CNA/mi

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