SINGAPORE: Changi Airport's Terminal 4, which opened on Tuesday (Oct 31), welcomed its first flight as Cathay Pacific Airways CX659 from Hong Kong landed at 5.25am.
Passengers who were on the flight were given a goodie tote bag containing a plush toy, fan, and cardholder. They also received orchids upon disembarking from the plane and were greeted with a performance by local instrumental band Lorong Boys at the baggage belt.
"It was very good. There were live performances and goodies, and operations were very smooth," said one passenger Mdm Rameza.
Another passenger, Mr Mohammed Hossenbux, said: "The whole process was very efficient. It only took me 15 minutes to walk from the plane exit to get out of here (arrival hall)."
The new terminal features start-to-end self-service systems, allowing travellers to check in, deposit their baggage and even go through immigration via automated systems.
Since the terminal was completed last December, more than 100 trials involving 2,500 airport staff and 1,500 volunteers have been conducted, to ensure that opening day goes on without a hitch.
Speaking to reporters, managing director of airport operations management Jayson Goh said he was happy that operations were "very smooth" this morning, adding that the opening of Terminal 4 has strengthened Changi Airport's hub status.
"Very happy that many passengers were wowed by the new automated systems as well as the many new amenities that we have created at this new terminal," said Mr Goh.
"Engaging passengers, creating new experiences and new options for them to have a memorable experience at Changi will remain a key area that we focus on to strengthen the competitiveness of Changi Airport."
At 225,000 sqm, Terminal 4 is only about half the size of Terminal 3, making it Changi Airport's smallest terminal. But once fully operational, it will be expected to handle 16 million passengers a year - about 70 per cent of T3's handling capacity.
Along with Cathay Pacific Airways, Korean Air also started operations at the new terminal on Tuesday. This will be followed by Cebu Pacific and Spring Airlines on Nov 2, and AirAsia and Vietnam Airlines on Nov 7.
Additional reporting by Vanessa Lim