ComfortDelGro launches food delivery service using taxis

ComfortDelGro launches food delivery service using taxis

ComfortDelivery - A new delivery service in town
ComfortDelivery was set up to help taxi drivers during the COVID-19 pandemic. (Photo: ComfortDelGro Taxi)

SINGAPORE: Food and beverage outlets now have a new delivery service option – using ComfortDelGro taxis.

Starting from Wednesday (Apr 29), F&B outlets can sign up for the delivery service, called ComfortDelivery, and have "immediate access to a fleet of 10,000 taxis" for food deliveries, said the transport operator.

A ComfortDelGro cabby keeping the order in a styrofoam box provided by the Company
A ComfortDelGro Taxi driver keeping a ComfortDelivery item in a styrofoam box. (Photo: ComfortDelGro Taxi)

ComfortDelivery is available daily from 9am to 10pm. Delivery charges are distance-based, starting at S$6.50. F&B outlets that book a taxi for two drop-offs in a single booking will receive a discounted rate starting at S$8.50. 

READ: S$77 million package to help taxi, private-hire drivers affected by COVID-19 outbreak

READ: COVID-19: Taxi, private-hire car drivers allowed to make home deliveries to meet increased demand

The service was set up to help taxi drivers during the COVID-19 pandemic, particularly during the "circuit breaker" period, ComfortDelGro said in a news release.

All fees go directly to the taxi drivers, with no additional fees imposed on the drivers or F&B outlets during the circuit breaker period, which ends on Jun 1.

Taxi drivers will bid for the delivery jobs via the ComfortDelivery Driver app, and will receive payment from the F&B outlets upon collection through PayNow or cash. 

Through the app, F&B outlets can also track the location of the taxi, as well as the time of delivery.

F&B businesses with more than one outlet will require separate accounts for each pick-up location. About 20 orders of up to three different destinations per order can be made at any one time.

READ: Delivery slots run dry as more turn to online grocery shopping amid COVID-19 concerns

Taxi drivers will receive training on how to use the app, as well as food safety, said ComfortDelGro.

They will also be required to adhere to safe distancing measures recommended by the Singapore Food Association, including the contactless delivery process.

"With ComfortDelivery, we want to give all F&B businesses access to fast, reliable and affordable delivery service that benefits people who ask for the food to be delivered to them," said ComfortDelGro Taxi chief executive Ang Wei Neng.

"In the process, our cabbies can also earn some extra income during these very challenging times."

A ComfortDelGro cabby collecting an order from The Peranakan
A ComfortDelGro Taxi driver collecting an order from The Peranakan, a food & beverage outlet trialling ComfortDelivery. (Photo: ComfortDelGro Taxi)

ComfortDelivery has been on trial since Apr 23, with F&B restaurants The Peranakan and The Straits Clan’s Kin participating in the test run.

ComfortDelGro has rolled out several measures to help its taxi drivers during the COVID-19 outbreak, with rental waivers, grocery deliveries, as well as a pilot programme with food delivery service Foodpanda,

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Source: CNA/ic(cy)

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