SINGAPORE: Commuters experienced delays on SMRT's North-South Line during the morning rush hour yet again on Wednesday (Aug 23).
The train operator's vice president for corporate communications Patrick Nathan said commuters at Jurong East MRT station "may have experienced longer waiting times" due to a "faulty track point" near the station.
As a result of this, only one station platform was operational at Jurong East MRT station for the North-South Line service. Service on the East-West Line was not affected, he said.
"Our engineers will rectify the fault tonight after the end of passenger services. We thank commuters for their patience in the meantime and are sorry for any inconvenience caused," Mr Nathan added.
At 7.32am, the train operator had tweeted that commuters should add 15 minutes' additional train travel time from Yew Tee to Jurong East. This was due to a track fault "not linked to the new signalling project", it said.
However, passengers commenting on Channel NewAsia's Facebook page reported far longer travelling times. One Facebook user, under the name Iam Siti Rahimah, said she had been on board the train at Choa Chu Kang MRT station for 40 minutes, from 7.10am to 7.50am. Another, Dean Jaey, said he took 40 minutes to get from Yew Tee to Jurong East, four stations away.
At 8.13am, SMRT revised the estimated additional travel time from Yew Tee to Jurong East to 10 minutes, and at 8.53am, it said that the train service was running normally again.
Earlier, it tweeted at 6.53am that due to expected congestion towards Jurong East from Woodlands, those travelling towards the central business district were advised to take the South-bound train towards Marina South Pier instead.
SMRT's train lines have been affected by multiple disruptions since its engineers started full-day trials on weekdays to test its new signalling system.
The transport operator had warned commuters of potential delays as "intensive performance checks" continue.