SINGAPORE: Product safety authorities in Singapore on Friday (Jan 6) issued a product recall for four models of Electrolux glass gas cooker hobs following reports of "small explosions".
SPRING Singapore told consumers to immediately stop using Electrolux’s glass gas cooker hob model numbers EGT9637CKP, EGT7637EGP, EGT7637CKP and EGT7627CKP that run on town gas. These models were sold from 2014 to 2016.
SPRING Singapore said it received reports of glass shattering and small explosions when the affected glass gas cooker hobs were in use. In April 2016, it was alerted to a case where an Electrolux glass gas cooker hob shattered, and it issued a letter of suspension to Electrolux to stop the sale of affected models.
"No further reports were received until Jan 4, 2017 when SPRING received a report from a condominium developer of many similar cases, including one which resulted in minor scalding," said SPRING Singapore.
“Our top priority is the safety of our consumers. While we understand the inconvenience, a recall is necessary to prevent further mishaps,” said Mr Poon Hong Yuen, chief executive of SPRING Singapore.
Mr Lim Biow Chuan, president of the Consumers Association of Singapore, urged customers to check if their gas cooker hobs are affected. "With the festive season upon us, Electrolux, with its retailers and distributors should work together to resolve this issue quickly in order not to cause further undue inconvenience to affected consumers," he said.
NOT A CASE OF PRODUCT DEFECTS: ELECTROLUX
Electrolux which announced a recall earlier on Friday, said more than 5,800 homes are affected. “Safety is of utmost importance to us. We conduct stringent internal checks and audits at our factories. Each of the product models has been registered and approved in accordance with local laws and regulations, prior to being sold in Singapore," an Electrolux spokesman told Channel NewsAsia.
"Categorically, Electrolux states that this is not a case of product defect as the product models are certified and compliant," it said in an advisory on its website.
It added that it had been working closely with SPRING Singapore on the matter since April 2016.
Customers who have purchased the affected models can contact Electrolux for a refund. They can email email@example.com or contact Electrolux customer service at 6727 3613 or 6727 3699. More details are available at its website.
"For consumers who have bought apartments with kitchens fitted with any of the product models, Electrolux is in contact with the property developers to look at product refunds for residents," Electrolux said.
"No other models including those that run on LPG/cylinder gas are affected," the company added.