About 10,000 users affected by broadband disruption caused by severed fibre cables

About 10,000 users affected by broadband disruption caused by severed fibre cables

file photo netlink trust
File photo of a NetLink Trust van. (Photo: NetLink Trust)

SINGAPORE: About 10,000 users in the eastern parts of Singapore have been affected by the disruption to fibre broadband services, said NetLink Trust in a statement on Wednesday (Nov 14). 

The interruption happened at around 2.50pm. 

"This interruption was subsequently confirmed to be caused by a third-party contractor which severed a number of fibre cables whilst performing construction works along Tampines Avenue 9," said NetLink Trust. 

The service disruption affected users in Pasir Ris, Tampines, Changi and Loyang.

NetLink Trust added that restoration work is under way, and that services will progressively be restored by late afternoon on Thursday.

In an update at 11.50am on Thursday, it said that most of the cables have been restored.

Subscribers of StarHub, Singtel, M1 and MyRepublic services have been affected. All the Internet service providers posted updates on Facebook, with StarHub and Singtel saying that some of its customers in Tampines and Paris Ris were affected. 

M1 said that the "fibre cable cut" affected areas around Tampines, adding that its subscribers may have difficulties accessing fibre and fixed voice services.

In an update at about 6.45pm, Singtel said its Wi-Fi hotspots services have been fully restored.

StarHub later said all affected fibre customers will be offered a S$10 rebate on their December bill as a "gesture of goodwill and appreciation".

Affected users, who said the disruption happened as early as 2.30pm, took to Twitter to air their complaints. 

"NetLink Trust is working with all relevant parties including the Internet Service Providers to ensure that the service to the affected areas will be restored as soon as possible," said the fibre network operator. 

It added that those affected can monitor its website for updates. 

Source: CNA/hm(gs)/ec