Fibre services in the east fully restored after disruption lasting more than a day

Fibre services in the east fully restored after disruption lasting more than a day

SINGAPORE: Fibre services for 10,000 users in the eastern parts of Singapore were fully restored on Thursday night (Nov 15), more than 30 hours after a disruption caused by the severing of some fibre cables.

Fibre broadband network builder NetLink Trust said on Friday that the interruption was resolved at 10.03pm the previous day.

The disruption was caused by a contractor who severed a number of fibre cables while performing construction works along Tampines Avenue 9, NetLink Trust said. 

The contractor was not engaged by NetLink Trust or its vendors, it added.

"NetLink Trust takes a serious view of such disruption in services caused by errant contractors. NetLink Trust is investigating this matter and will take all necessary actions against the errant party," it said.

READ: About 10,000 users affected by broadband disruption caused by severed fibre cables

Broadband service was disrupted for about 10,000 users in Pasir Ris, Tampines, Changi and Loyang on Wednesday from around 2.50pm in an outage that affected subscribers of StarHub, Singtel, M1 and MyRepublic services.

NetLink Trust said services would be progressively restored by late afternoon the next day, but said in an update at 7pm on Thursday that restoration work was ongoing.

"We understand that some telecoms service providers are still experiencing service difficulties and we are working with them to address the issues raised," it said.

On Thursday, StarHub, Singtel, M1 and MyRepublic said on their respective Facebook pages that their broadband services were almost fully restored.

As a "gesture of goodwill and appreciation", StarHub said, all affected customers will be offered a S$10 rebate on their December bill. Both M1 and Singtel said that affected customers will have their local mobile data charges waived during the service interruption.

Source: CNA/jt(hm)/ec(aj)