IMDA launches investigations into M1 fibre broadband disruption

IMDA launches investigations into M1 fibre broadband disruption

M1
The M1 logo. (File photo: M1)

SINGAPORE: Investigations have been launched after disruptions to M1’s fibre broadband services, affecting those working or studying from home during the "circuit breaker" period, the Infocomm Media Development Authority (IMDA) said on Wednesday (May 13).

The authority said in a Facebook post it will take “strong enforcement action” if there are any lapses on the part of the telecommunications company.

“IMDA takes a serious view of any service disruption to public telecommunications, especially during the circuit breaker period, where many are working and studying from home.”

The authority added it directed M1 to restore the affected services quickly and to keep its subscribers updated of the progress.

The disruption started early on Tuesday morning, according to online service tracker Downdetector.

READ: M1 reports fibre broadband service disruptions

People reported experiencing a service outage in areas across Singapore, including Ang Mo Kio, Bishan, Bukit Panjang, Eunos, Jurong, Marine Parade, Punggol, Sengkang, Serangoon, Tampines, Toa Payoh, Queenstown and Yishun.

In a Facebook update on Wednesday at 6am, M1 said “all fibre services have been fully restored”, following maintenance works that started in the wee hours of the morning. 

About four hours later, it noted some customers were still experiencing disruptions.

Mr Anthony Lee, a Sengkang resident, told CNA that his fibre broadband connection was first disrupted on Tuesday, with the issues continuing into the next day.

Punggol resident Mr David Teo said he continued to face issues with his M1 broadband service at about 2.30pm on Wednesday. Other residents in the area had similar issues, he told CNA.

Mr Teo also said he has tried to call M1's hotline several times but was unable to get through.

CNA has contacted M1 for more information.

Additional reporting by Lakeisha Leo

Source: CNA/aa(ac)

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