M1 reports fibre broadband service disruptions

M1 reports fibre broadband service disruptions

m1 logo
The logo of Singapore telco M1. (File photo: TODAY)

SINGAPORE: M1's fibre broadband Internet service was disrupted for hours on Tuesday (May 12) across many parts of Singapore, with frustrated users complaining about the inconvenience caused as they work from home during the COVID-19 "circuit breaker" period.

"Please work on it fast as I need to (make) calls later. Can't even call in to customer services line," said Facebook user Ru Yan.

READ: IMDA investigating StarHub Internet service disruption during COVID-19 circuit breaker period

The disruption started early on Tuesday morning, according to online service tracker Downdetector.

People reported experiencing a service outage in various areas, including Ang Mo Kio, Bishan, Boon Keng, Bukit Panjang, Eunos, Hougang, Jurong, Marine Parade, Punggol, Sembawang, Sengkang, Serangoon, Siglap, Tampines, Toa Payoh, Tiong Bahru, Queenstown and Yishun.

M1 problems downdetector
(Graphic: Downdetector)

In a Facebook postat 11.05am, M1 said the disruptions affected "only a specific group of customers".

"Most of our customers are able to connect to our fibre broadband," the telco added.

In an update at 7.30pm, M1 said its engineers have "identified and isolated" the issue.

"We are working hard to ensure that recovery actions will be taken with considerable caution so as to not have any unintended impact to the majority of our unaffected customers."

On Apr 15, StarHub users experienced an hours-long Internet disruption which left customers fuming. The telco later apologised to its customers and offered a one-time rebate on their monthly home broadband fee.

Communications and Information Minister S Iswaran said last week the authorities would work with telcos to increase the buffer of their network capacity. He made the comment in response to a question by Member of Parliament Liang Eng Hwa about the surge in Internet traffic during the circuit breaker period.

CNA has contacted M1 for more details on the outage.

Source: CNA/jt(rw)/zl

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