Progress in making public service better for citizens: Civil service head

Progress in making public service better for citizens: Civil service head

"In the next chapter of our Singapore story, we will work towards building a future-ready public service that will partner each and every Singaporean to build a better home for all,” says Mr Peter Ong, head of Singapore's civil service.

SINGAPORE: Over the last two years, there has been progress in making public service delivery "better and more convenient" for citizens, said the head of Singapore's civil service, Mr Peter Ong.

Mr Ong cited the example of the MyInfo platform, which allows citizens to provide their personal data to the Government once for all transactions as one such example, in the Singapore Public Sector Outcomes Review (SPOR) prepared by the Ministry of Finance and released on Friday (Dec 9).

The review also noted that the public service will continue to identify key priorities early, and invest in strengthening the capabilities of officers in new and important areas such as emerging technology, data analytics and public engagement.

In line with SkillsFuture, public officers' skills will continue to be raised and there is a service competency framework detailing the skills required by frontline service officers developed. Five agencies - the Central Provident Fund Board, HDB, Immigration and Checkpoints Authority, National Environment Agency and National Library Board - have adopted this framework, the review said.

"In the next chapter of our Singapore story, we will work towards building a future-ready public service that will partner each and every Singaporean to build a better home for all,” he added in the review, which is published every two years to provide a perspective on how the public sector and Singapore fared in various areas.

Among some of the findings from the review:

  • SPRING Singapore supported about 22,000 projects in 2015 - double that of 2014 - and these are expected to create about 19,000 new jobs when fully implemented over the next three years

  • More Pioneer Generation citizens feel that healthcare costs will remain affordable, with the number jumping from 77 per cent in 2014 to 87 per cent in 2015, according to a Ministry of Communications and Information survey last year

  • Home ownership has remained high at about 92 per cent over the past four years
    - Debt Servicing Ratio of new 4-room HDB flats in non-mature estates, which form the bulk of new flat supply, dropped from 2014's 25 per cent to 22 per cent last year. "This is an indication that public housing has become more affordable for first-time home buyers due to recent policy changes, such as the increase in housing grants," the review said.

  • There was a slight increase of about 3 per cent in the overall crime rate per 100,000 population in 2015 over 2014, largely due to rising number of online commercial crimes. "Nonetheless, the overall law and order situation in Singapore remains under control," the review noted.
Source: CNA/kk

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