SINGAPORE: Electronics giant Samsung announced the roll-out of its exchange programme for the Galaxy Note 7, which it recalled globally after the smartphones were found to have batteries that were prone to catching fire.
In a media statement on Tuesday (Sep 6), Samsung said that the exchange programme would provide existing Galaxy Note 7 customers with a new replacement Galaxy Note 7 in exchange for their current devices.
From Sep 16 to Oct 2, it said, Galaxy Note 7 owners who bought their devices from any of the local telcos, major consumer electronics stores, authorised mobile retailers, Samsung Experience Stores and Samsung Lazada Singapore Online Store can exchange their current Galaxy Note 7 device for a new Galaxy Note 7 in the same colour via self-collection at Suntec or via free home delivery.
Consumers have to state their preferred collection time slot online at
www.samsung.com/sg/note7exchange within the booking period of Sep 9 to 25.
Samsung added that courtesy devices are available for loan, subject to stock availability, to Galaxy Note 7 customers, while they wait for their new devices.
Those who take part in the exchange programme will have the warranty
period on their device extended to begin from the date of the exchange.