Samsung announces refund, exchanges for Galaxy Note 7 in Singapore

Samsung announces refund, exchanges for Galaxy Note 7 in Singapore

Singapore customers will be able to exchange their Galaxy Note 7 for another device, with a refund of the price difference between devices. Alternatively, they may return their Galaxy Note 7 for a refund, says Samsung.

Samsung announced a recall of 2.5 million units of the oversized Galaxy Note 7 smartphone in early

SINGAPORE: Samsung Electronics Singapore on Wednesday (Oct 12) announced remedy options for Galaxy Note 7 customers in Singapore, following its advisory for Galaxy Note 7 customers to power down and stop using the device, over concerns that its battery could catch fire.

Singapore customers will be able to exchange their Galaxy Note 7 for another device, with a refund of the price difference between devices. Alternatively, they may return their Galaxy Note 7 for a refund, Samsung said.

"The company is in close discussions with its telecommunication operator and retail partners, and details on how Galaxy Note 7 customers can go about the exchange or refund will be provided soon. All Galaxy Note 7 customers are urged to take up the options when these are made available to them," it said in a statement.

Samsung is also looking into remedies for Galaxy Note 7 customers who purchased the Samsung Concierge service, it added.

Consumers can call 1800-SAMSUNG (7267864) for further assistance.

Source: CNA/ly

Bookmark