SINGAPORE: Train services were down on the Sengkang and Punggol LRT lines on Tuesday (Oct 1) morning due to a system fault, leaving commuters stranded on board several light rail vehicles (LRVs) that had stalled on the tracks.
"LRT services on the Sengkang and Punggol LRT systems stalled at about 5.40am this morning due to a system fault," said SBS Transit in response to CNA's queries.
"Because of the fault, some Light Rail Vehicles (LRVs) stalled on the tracks," added SBS Transit's senior vice-president for corporate communications, Ms Tammy Tan.
Ms Tan said that passengers could not be allowed onto the tracks due to safety reasons and had to wait for trains to resume service.
"During this time, air-conditioning and lights were available on board the LRVs except for about 10 minutes when there was a cut in traction power for our staff to access the LRVs," she added.
Members of staff continued to remain in contact with passengers during the time the vehicles were on the tracks, said SBS Transit.
"We are very sorry for the inconvenience and discomfort caused as a result," said Ms Tan, adding that SBS Transit was in contact with some of the affected commuters and reaching out to those who had left before the transport operator could get their particulars.
SBS Transit said it also contacted the Singapore Examinations and Assessment Board to alert them to the service disruption.
"There were no students affected during this morning's disruption," said Ms Tan.
Punggol LRT services progressively resumed from about 6.30am while Sengkang LRT services progressively resumed from about 7.35am.
The transport operator had issued a tweet around the time the disruption began to inform commuters that free regular bus services were available.
It also advised students going for exams to approach its station employees for assistance.
At 7.07am, SBS said train service had resumed on the Punggol LRT, but the Sengkang LRT line remained down.
At 8.04am, SBS Transit posted an update on Twitter to say that train services on both the Sengkang and Punggol LRT lines had resumed.
The transport operator is investigating the cause of the fault.