SINGAPORE: Passengers on a Singapore Airlines (SIA) flight from Singapore to Osaka were stranded for nearly six hours on Sunday morning (Nov 11) after the plane was delayed due to a refuelling issue.
Flight SQ618, which was an Airbus A380, was scheduled to depart Singapore at 1.30am local time.
The delay was due to an overfuelling of the aircraft, as well as the unavailability of a defuelling truck at Changi Airport, said an SIA spokesperson in response to Channel NewsAsia's queries.
The flight eventually took off at 7.13am after a replacement aircraft was deployed.
"Unfortunately, we are unable to provide specifics on the quantity of fuel uplifted or required for the flight," said the spokesperson.
All passengers were served light refreshments prior to boarding, he added.
Twitter user Matthew Moyle-Croft said at around 2am that he was "brutally unimpressed" with SIA staff's attitude to passengers during the delay.
Replying to the tweet, SIA apologised and thanked him for "bearing with us in the interim".
"We have notified the ground staff about your concerns. They will provide more information when ready," said SIA.