Singtel customers experience Internet connectivity issues on Wednesday morning

Singtel customers experience Internet connectivity issues on Wednesday morning

singtel file
The Singtel logo outside its headquarters in Singapore. (File photo: AFP/Roslan Rahman) 

SINGAPORE: Singtel customers across the island faced Internet connectivity issues for about three hours on Wednesday (Jul 4) and took to social media to express their frustration.

"We regret that our fixed broadband customers could not access their internet this morning. Unfortunately, we had some performance issues with our DNS (Domain Name Server) for about three hours," Singtel said in response to Channel NewsAsia queries.

Singtel added that all services were restored by 10.55am and apologised to its customers for the service outage.

In an update on its Facebook page at 9.03am, Singtel had said that its customers "may be experiencing difficulty" accessing the Internet and added that its engineers were investigating the issue.

By 10.55am on Wednesday, Singtel updated the Facebook post stating that Internet access for residential customers was being "progressively restored".

It later added that services were "fully recovered" and that the Internet access for all customers was restored.

"We apologise for the disruption and thank you for your patience," said Singtel.

The original Facebook post has garnered over 400 comments as of 10.45am on Wednesday, with the majority of the comments coming from disgruntled Singtel customers.

Based on comments on the Facebook post, the Internet connectivity issue seemed to have affected customers in areas such as Ang Mo Kio, Bukit Panjang, Woodlands, Bedok, Sengkang, Toa Payoh, Clementi, Punggol and Tampines.

Some users also lamented the lack of help from Singtel's technical support, claiming that they had waited more than 30 minutes to no avail. 

One Singtel user told Channel NewsAsia that he first discovered the problem at 8.30am. He added that he was told through an automated message upon contacting Singtel that he may be experiencing difficulty with connectivity.

singtel customer
singtel customer 2

Channel NewsAsia readers also chimed in, claiming that they experienced intermittent Internet connectivity issues.

singtel customer cna comment

singtel customer cna comment

Some added that their SingNet emails were also affected.

A few Singtel users claimed that they did not experience any issues.

singtel customers no issue

singtel customer no issue

Singtel's website was also temporarily inaccessible, according to some users. This was the case when Channel NewsAsia attempted to access the site at 10.05am. 

Singel website down
A screenshot of Singtel's home page when it was accessed at 10.05am on Wednesday (Jul 4).

Source: CNA/aa/hm